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Pro is billed by Google Play, so you cancel it there, not in the app: open the Google Play app, tap your profile picture, then Payments & subscriptions, Subscriptions, choose Waymarker and tap Cancel subscription. You can also go straight to your subscriptions in Google Play.

You keep Pro until the end of the period you have paid for. If you are on the 7-day free trial, cancel before it ends or it turns into a paid subscription; Google Play shows the exact date and time. Deleting the app or your account does not cancel a subscription.

Sign in to the app with the same email, open the Pro page and tap Restore purchases. Make sure Google Play on the phone is signed in to the same Google account you subscribed with.

Payments are taken by Google, so refunds follow Google Play's refund policy. If something is wrong with Pro itself, get in touch and we will help. This does not affect your legal rights.

With Pro, open a trail or riding area and tap Download offline while you have signal. The trail data and the map tiles for that area are saved on your phone, so the map, grades and gradient profiles work with no signal. Tap Update offline copy now and then, because offline data can be out of date. Videos, trail conditions, satellite view and 3D terrain need a connection.

Trails, tracks and their tags come from OpenStreetMap, the free map made by volunteers. If a trail is missing, in the wrong place or tagged wrongly, the fix belongs in OpenStreetMap, and it then reaches this app (and every other app that uses it) at the next update. Fix the map on OpenStreetMap has a guide. Gradients in England come from Environment Agency LIDAR.

You can also add a pin or a condition report in the app, or send us feedback from Profile, Settings, Send feedback.

Grades are estimates. Where a trail centre publishes an official grade we use it; otherwise the grade comes from map tags and from the measured gradient and features of each section. A trail can change after a storm or a rebuild, and the same grade can feel different in different weather. Always look at the trail, follow local signs and ride within your ability.

In Profile, sign in with your email and password, or tap Create an account. Forgotten it? Tap Forgot password? and we email you a code to choose a new one. You can also skip the password: Email me a code instead sends a link and a code; tap the link on your phone, or type the code in the app. Check your spam folder if an email does not arrive.

In the app: Profile, Settings, Delete account. Or on this website: delete your account. It removes your account and everything linked to it. If you have a Pro subscription, cancel it in Google Play as well (see above), or it keeps renewing.

The short answers are in the privacy policy. Usage statistics are off unless you switch them on, and you can change that any time in Settings, Privacy.